Email FAQs for Digital Commons

1. If you have submitted an item and it doesn’t have an email address, you (or another administrator) will have to go in and revise it to include an email address. Once you’ve done that, the student (or other author) will be able to access it from their account and see it on their Author Dashboard.

2. a. When you upload a submission with an email address, the account is automatically created for them. It’s not confirmed, so when they go to create one, the system prompts them to complete the account creation process. Once they’ve done that, the same thing as above happens: the author will be able to access the submission from their account and see it on their Author Dashboard.

b. If their current email address doesn’t match the one you used, two things can happen: They can contact you to change the email address for the submission, or, if they make an account and say “shoot, I can’t see my submission,” they generally contact us, and then we merge the accounts. This happens a lot and it’s no big deal. Once the accounts are merged, they can access all their stuff.

3. This is a good question- I think you’re asking if a user updates their email address via their “My Account” page, will this update their submissions? In this case, the submission metadata is not changed. If the item is published, you’ll need to go ahead and take care of that for them.

It would be great to summarize this in an FAQ, or have a little link on the home page- “claim your work!” Let me know if you want to talk through how that might look.